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  • WHMBank Privacy Policy


    Introduction:

    1. This policy describes how we collect and use data about you and when we share it with third parties. We value our relationship with you and place the highest importance on respecting and protecting your privacy. We will only process personal information in accordance with applicable law and this privacy policy.
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    3. You can trust us 100% to convert your currency to other currency.

     

    Security of your data:

    1. We take protecting your data very seriously - we encrypt the information you provide during the transmission of the information, our internal systems are logging access to your data when/if accessed by our employees, our offices have perimeter control from unauthorized entry, we have internal IT security procedures and use best security practices to minimise risks from outside attacks, all critical systems require 2 factor authentication and/or are accessible only through internal network/VPN.

     

    Why we need your personal data:

      1. This data includes your e-mail, phone number, name, surname, address, nationality, date of birth, bank (electronic money payment institution) account information (including debit/credit card details), transaction history and other personal data which may help us comply with the regulation and prevent fraudulent behavior. When transferring money, we also provide some personal details to our partners (financial intermediates) to complete the transaction (including, but not limited to payment cards processor, sanctions list providers, fraud detection systems, partner banks, electronic money payment institutions)

     

    1. If customer accepts the privacy policy we can send additional identifiers to better understand customer behavior. We’ll also send marketing communication messages using electronic channels.

     

    Cookie policy:

      1. Cookies are a small piece of information saved in your browser storage. They are used to improve the customer experience in pages and helps third party services to work properly.

     

      1. WHMBank uses cookies extensively in both public page and the product. Most of the third party providers we use set cookies in customer browser to facilitate their services.

     

    1. Private data is never stored in cookies, only anonymous identifiers or other preferences. Data retention depends on the cookie policy but not will not be more than 24 months.

     

    Additional information about this policy and future changes:

    1. We may disclose your personal information to the following parties: We may share your personal data with any member of our group or subsidiaries (i.e. any organisation we own or control) or our holding company or ultimate holding company (i.e. any organisation that owns or controls us) and any subsidiaries they own. These companies will only use your personal information to provide a service to us or to you in the same way as we can under this privacy policy.
      1. In the event that we sell any business or assets, personal information may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of any such sale.

     

    1. This policy is available in different languages. If there’s any mismatch between different languages, English version has higher power.



    If you have any questions about this policy, please contact us for more information via email [email protected] We reserve the right to change this policy and inform the customers either via product or other communication means (e.g. email) 7 days before the actual change.